Sponge Outlet Company Policies

Who we are

Our website address is: https://www.SpongeOutlet.com

Privacy Policy

At Sponge Outlet (SpongeOutlet.com) we treat all information provided to us as confidential and will not disclose or sell this information to other parties unless you provide consent. The purpose of this Privacy Policy is to inform you of:
  • the personal information we may collect from you when you visit our web site, respond to our emails, place orders via mail, fax or otherwise, contact us via telephone, email, fax or mail,
  • why we gather information from you,
  • how we collect it,
  • how we use it, and
  • the choices you have regarding our use of personal information you have provided.
Sponge Outlet (SpongeOutlet.com) gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, and to inform you of special offers.
We collect information through our Web Site, email, mail, fax and telephone, including when you
  • place an order, participate in our surveys, contests, promotions or during registration.
Depending on how you interact with us, we collect some or all of the following types of information.
  • your name, address, telephone number, email address,
  • billing information (credit card number, expiration date and billing address).
Your information whether public or private will not be sold, exchanged, transferred or given to any other company for any reason whatsoever without your consent other than the express purpose of delivering the purchased product requested by the customer.
We use the information we collect to communicate with you, process your orders, to provide an enhanced and more personalized shopping experience, and to inform you of special offers, new products and discounts from Sponge Outlet
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Returns and Exchange Policies

SpongeOutlet.com strives to please its customers, if you are not satisfied with your purchase you can return the product for a refund or exchange. (“Buy 20 Cases, Get 1 Free” specials cannot be returned or exchanged)
To be eligible for a refund / exchange:
  • Receipt of Purchase is Required
  • Products must be returned within 14 days from the date received
  • Returned products must be in the condition you received them and in the original box and/or packaging, unless there is a manufacturer defect.
Customers are responsible for any shipping charges associated with returning products to SpongeOutlet.com & will be charged a 10% restocking fee upon return (manufacturer defects exempt from restocking fee)
If you have any questions about our Returns/Exchanges Policy, please email our customer service team at sales@spongeoutlet.com or call us at 1-877-776-6430 / 716-773-7051 (Local & International)

This website uses Google AdWords

Sponge Outlet (SpongeOutlet.com) uses Google AdWords remarketing services to provide advertising on third party websites (including Google) to visitors who have previously visited our site.
Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to Sponge Outlet (SpongeOutlet.com). Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. This could mean that we advertise to previous visitors who haven’t completed a task on our site, for example completing an order. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plug-in.

By using our site, you consent to our privacy policy. If we decide to change our Privacy Policy we will post these changes on this page. This policy was last modified on 5/25/2018.

Terms & Conditions

Spongeoutlet.com Terms of Service (“Agreement”)
This Agreement was last modified on March 19,2014.
Please read these Terms of Service completely when using spongeoutlet.com which is owned and operated by Sponge Outlet. This Agreement documents the legally binding terms and conditions attached to the use of the Site at Spongeoutlet.com.
By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service.

Intellectual Property

The Site and all of its original content are the sole property of Sponge Outlet and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.


Sponge Outlet reserves the right to terminate your access to the Site, without any advance notice.

Links to Other Websites

Our Site does contain a number of links to other websites and online resources that are not owned or controlled by Sponge Outlet. Sponge Outlet has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Governing Law

This Agreement is governed in accordance with the laws of New York, United States.

Changes to This Agreement

Sponge Outlet reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service. Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the Spongeoutlet.com site immediately.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at sales@spongeoutlet.com.

Product Conditions of Use

Melamine sponges are an effective cleaning product. Always test on an inconspicuous area with light pressure to determine if the surface will scratch or dull. Not recommended for use on surfaces that are polished or glossy, brushed, satin, dark or faux finishes.


Keep out of reach of children and pets to avoid accidental ingestion. Do not use on skin or other parts of the body. Using on skin will likely cause abrasions.