We’ve all been a bit too busy, or tired, or interested in other things to worry about keeping the house clean. When you’re strapped for time, but you still appreciate a sparkling home, bringing in a professional cleaning company is a great way to maintain your sanity and clean the house.
But, you shouldn’t just choose the first cleaning company that you come across online. After all, the people you hire will be spending a lot of time inside your home, and you want to be sure you can trust them. Plus, you want to make sure you’re getting a good deal.
Read on for a few key questions to ask before hiring a cleaning company.
Do you have insurance?
The most important question to ask is whether the cleaning company is bonded and insured. They should carry liability insurance and bond, and have policies to follow for what to do if one of your items is broken or goes missing during a cleaning, according to Angie’s List.
You should also make sure that any potential company that you hire has workers’ compensation insurance and ask to see proof. If a worker is injured in your home, or even while driving on their way to your home, if your cleaning company isn’t properly insured, it could end up costing you.
Keep in mind that your homeowner’s insurance doesn’t typically cover short or long-term disability or workman’s comp from injuries sustained by workers in your home.
If the cleaning company balks at the question, move on. If they are happy to provide the paperwork, and don’t seem surprised that you asked, chances are they’re a reputable company and they have their insurance in order—but definitely look at the paperwork yourself.
How do you determine prices?
Chances are, this will vary from company to company. It’s important to understand how your cleaning company will set rates for your home before you sign on the dotted line. Ask for an estimate for how long it’ll take to have your home cleaned.
If you want to make sure to control costs, ask about capping the number of hours workers can be at your home. And, most companies will charge an hourly rate for the initial visit, and then a flat rate based on that visit after that.
Do you use your own cleaning supplies, or do you want me to supply them?
Another hot button issue when it comes to cleaning services is who provides the products. If you have very specific products that you want your cleaning company to use, then they should be able to make that allowance. But, it’s always nice when the cleaning company provides the products themselves. That way, the workers will be properly trained on how to use the products, and you won’t see any damage to your furniture if, for example, someone used the wrong cleaning agent.
Some cleaning companies may offer a few options in terms of which products you’d like them to use. If it’s important for you and your family, ask about non-toxic options.
How do you screen your staff?
Like we said in the intro, the staff at the cleaning company will be trusted with keys to your home, so you want to make sure the people who are working for the cleaning company are screened. Most companies will provide background checks if you ask, and some companies will also do drug screenings of their employees.
What services are included?
Some cleaning services include laundry, while others don’t – you may prefer to ask for deep cleans of windows, baseboards, and bathrooms from your cleaning service, and leave the daily tasks like dishes for yourself. Or, you can request that everything is cleaned. It all depends on your preference, and what the cleaning company offers.
What should I do with my pet?
Ask about what your cleaner is most comfortable with when it comes to your pet. If you won’t be home during the cleanings, introduce your dogs to your cleaner before they clean for the first time, that way your pup won’t be alarmed when your new cleaner lets himself in.
If your cleaner would prefer to clean the home without the dog around, make sure the pup is crated or staying with a friend during the clean.
Can I see references?
The last thing we recommend you asking is for references: most cleaning companies will have these handy and be happy to send them to you. Customer satisfaction is a great indication of a good service, so if the reviews look really good and honest, chances are you can trust the company.
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